RETURN/EXCHANGE:

All items must be in new condition and original packaging. The customer is responsible for the return shipping costs and any shipping.

• Refunds and exchanges are accepted.
• The buyer must contact me and send the goods back within 30 days of receiving the goods.
• Please NOTE that we accept returns and exchanges of items that are not personalized, not custom-made.

REPLACEMENTS:

If we made a wrong personalization on your order, we'll happily send you a replacement of the personalized item. We do not replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.

REFUND IN CASE OF THE FORCE MAJEURE CIRCUMSTANCES:

PLEASE NOTE: We refund the products’ costs, but the shipping costs will be charged from the price of the product in case if:

• The customer wasn't available during the delivery process
• The customer provided not valid phone number and/or email address
• If the customer refuses the package without any reason, the package will be utilized and we're not responsible for the costs.

IF YOU RECEIVED A DAMAGED OR DEFECTIVE PRODUCT:

In this case please, contact the Support service, send us an email at ranocchiomap@gmail.com. Specify goods, apply photos of the defect or discrepancy. We will contact you within 24 hours and offer you a replacement or a full refund (at your discretion).

ATTENTION: Please, do not return the parcel post to the address specified on a parcel, it - not the address for return. We will write you the return address.