STEP 1: ORDER PREPARATION
Please NOTICE that we prepare and ship orders on BUSINESS days (from Monday to Friday) which don’t include weekends. Saturday and Sunday ARE NOT shipping days. Also we want you to know that sending or preparing and shipping are 2 different processes. The production time of the order is 2-5 working days.
STEP 2: FREE SHIPPING (12-22 BUSINESS DAYS)
Free shipping is provided for all types of maps. Please NOTICE the information about custom taxes below. Tracking Number will be provided when the package is on the way. Check your email, please.
CUSTOM TAXES
Please NOTICE that due to big dimensions of the package you will pay customs and import taxes. The amount of taxes depends on your country's laws. We are not responsible for them. For the USA, goods worth less than $800 are not subject to import taxes.
SOME MORE IMPORTANT THINGS
International shipping is unpredictable and delays happen at the customs. For example, during the holidays (Christmas), when international delivery services are overloaded. As soon as you contact us and we see that your order is delayed, we immediately contact the carrier with a request to track down your product. If your product has not been found within 35 days of shipment, we will send you a new product or refund the full cost of the product (at your discretion). We take full responsibility for our products, for its shipping, delivery and in case of damage during delivery or loss we can send you a new product or issue a full refund (at your discretion). So there are no reasons to be worried :) Our products have the highest quality. We pay careful attention to the details of all our items. And we so adore and love the process of making wooden things just for you and that’s why all of our goods so amazing! PLEASE NOTICE: If the item was disposed of by the post or courier company in case you didn’t reply calls or emails for delivery or customs clearance we’re not responsible for costs.
ESTIMATED SHIPPING TIMES
The delivery time may vary depending on the remoteness of the delivery region (for example, Oceania and South America), but usually the delivery time is from 12 to 22 business days to anywhere in the world.
CONTACT US
Email: ranocchiomap@gmail.com
Phone: +375 333 666 314 (WhatsApp, Viber)